Blogging for a Pulitzer?

Thursday, December 8th, 2005

The guidelines are still for newspaper-only online journalism, but who knows? Since many bloggers are considered journalists as well, I think time will show us that blogging, indeed, can be Pulitzer-worthy as well. Internet journalism received a leap in recognition Wednesday as the Pulitzer Prize Board widened its submission guidelines to ...

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Six Service Principles For Delighting Internal Customers

Saturday, November 19th, 2005

The word "customer" evokes images of an individual standing at a cash register, ready to fork over cash for a product that she's just purchased. This is an example of an "external" customer. Because of this perception of what a customer is, many people working in corporate office jobs don't feel that they deal with ...

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