Does Your Business Go through Feast-Or-Famine Cycles? Your price structure may be at fault…

Tuesday, December 11th, 2007

Many small business owners find their business goes through 'feast or famine' cycles yearly. This is increasingly difficult to cope with, especially if you're trying to build a business in addition to a full-time job. While there can be many culprits of this feast-or-famine cycle (customer service that isn't-quite-there, seasonal ...

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Outside the Box

Tuesday, April 11th, 2006

Today I'm shopping. Catching up on a month of undershopping, I've got very little time to find gifts for all the holidays/birthdays/etc coming up. In my quest for a fathers day gift, I found Fathers day gift Baskets from GourmetGiftBaskets.com Now here's some ingenious thinking. So often I've found mysellf getting ...

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Qwest’s Alienation of Customers: New user agreement fails to do any good for consumer

Tuesday, January 10th, 2006

It's just so ironic to me that Qwest Communications has recently decided to protect themselves - at the expense of all their current clientele. Qwest (my dsl provider)just recently released a new user agreement(pdf), sent to all users - which, in effect says two things: One: You can't have a server on ...

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Never Trust a ‘Silent’ Customer

Sunday, August 28th, 2005

By Sean D'SouzaDo you have customers that leave suddenly? You were doing an outstanding job for them, lavishing them with truckloads of service and yet they disappeared without a word. The key operating factor here is 'without a word.' That's the scary part! The silent ones are always the most ...

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